Unpleasant Experience at Canyon Woods and Agoda

 

I booked 2 days and 2 nights stay at Canyon Woods in Batangas and it was an unpleasant experience.

I booked it via Agoda and the issue started on a Friday, when we got lost in Batangas. I called the 3 numbers of Canyon Woods and all numbers were unreachable. I reached out to Agoda to ask assistance in contacting the hotel, via email and call, and they too were unable to reach the property.

It took us an hour with Agoda but they too, were unable to reach the resort for directions. Both email and SMS.

They initially offered to book us somewhere else, but since I heard so much about Canyon Woods, I decided to still continue with my current booking and just ask around. So I learned that the Nasugbu Driver, who we asked in Manila if their bus passes by Canyon Woods, is actually thinking of Canyon Cove. That’s why he said yes.

Initially when we book it a month ago, it says it’s located along Nasugbu Highway. That’s where the initial confusion is. In reality, the resort is located in Laurel, Batangas along the Border to Lemery Road. Border of Cavite and Nasugbu but it’s not on the Nasugbu Highway.

We rode back, via tricycle, and it was a P100 ride – some 10 kilometers back to Cavite route just to trace where Canyon Woods is. We reached the Border and from there, we rode another tricycle to Canyon Woods on the way to Lemery.

Upon our arrival, we told the reception about it and she simply swept it under a run as in nothing happened – as if she didn’t hear our complain. I don’t want to ruin the entire trip so I decided to complain about this entire fiasco via Agoda.

The resort is an old one. In fact, 2 high rise buildings are not in use due to renovation. The resort has been in existence since 1997 and we’ve seen it on their Club House, which really look as if it got stuck in the 90s. Some of the shower heads are not operational. We even visited their other outdoor pool at the Pavilion – and same story. It gave us the feeling of an old abandoned resort.

There’s not even an electricity at the Pavilion during our visit. The artificial lake doesn’t have any boats and as if it has receded by a meter. The hanging bridges we passed by were not operational.

After our stay, I reported the issue to Agoda and they initially agreed to provide us a 10% rebate. I didn’t agree because I feel that we deserve a 25% rebate due to the hassle of unable to reach them during a critical time. They said they conducted an investigation with the resort and they didn’t provide the rebate I wanted. So I told them that I’ll simply write our unpleasant experience with the hotel and delete the app altogether. They’re very unhelpful and failed to compensate us accordingly.

They really should update their website because the pictures they're displaying is from 1997. It's awfully different these days.