I really don’t understand why GM Anael is still connected with Level Up! Games (LUG) now Playweb. This is the second time that I received a very bad customer service from him.
Last September 20, I attended the Midgard Congress hoping to get good news about the game that I’ve been playing for more than 10 years now. It was a pathetic meeting conducted by GM Anael. I haven’t received the prize that was guaranteed to the attendees. Worst, whenever I make a follow-up regarding this issue, I get the worst customer service reply.
I would stop playing pRO now and stop attending its activities until GM Anael is removed from managing the game. Definitely, GM Anael is the worst GM pRO ever had.
A few minutes after I post my complaint against him, he sent me a message informing me that the prizes were already awarded. This clearly shows that he’s not really doing his job as a GM. He’s giving conflicting statements!
8:21 PM – GM Anael said that the tool is down and that my prizes were not yet awarded
9:59 PM – He said that my prize was awarded since yesterday. (After I posted my complaint)
To the management of Playweb (the publisher of Ragnarok Online in the Philippines), I would highly suggest to review GM Anael’s behavior and attitude in responding to a paying customer’s questions and complaints. He clearly lacks customer service skills.